Food Order Errors

If you receive food that is different from your receipt, we sincerely apologize. Please call the store where you placed the order and make arrangements with our staff to make the necessary order corrections. If pricing adjustments are necessary, our staff will discuss payment or credit options prior to making such adjustments.

Food Order Incomplete

In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call the store where you placed the order as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the applicable portion with the payment option to be determined by the store.

Please note: we sometimes provide courtesy items such as disposable cutlery, plates, etc. when requested for free. If we mistakenly omit a free courtesy item you are welcome to let us know so we may address the issue with our staff. However, we cannot provide discounts, refunds or store credit.

Food Dissatisfaction

We take great care and pride in all of the food we make. If you are not 100% satisfied, please let us know. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances. Refunds are not typically provided for food that a guest simply does not like.

Cancel Order

We cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared.

Order Cancelled Delivery Partner
It’s possible our delivery partner might cancel the delivery if they’re unable to find or reach you. When they arrive at your delivery address, they may need to contact you so it’s a good idea to keep your phone nearby when you’re expecting food to arrive. If a delivery partner made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund.

Complimentary Food

We cannot provide a refund or cash value on any complimentary food. Our staff may not be able to perform a refund in store, online or otherwise. In the event a refund request is made, a representative of Kenny’s Pizza will contact you.